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Elements and Performance Criteria

1. Examine footwear or item and gather information
   • Details of customer requirements are obtained through discussion with customer or from information supplied
   • Footwear is examined and checked including welts, insoles, sole edges, sole bottoms, upper edges and heels
   • Repair, design and finish requirements are clarified and agreed with client
   • Contact information is collected from customer and time frame for work determined
2. Estimate materials, time and labour
   • Types and quantities of materials required for repair are estimated
   • Labour and time requirements to achieve repair and perform required services are estimated
3. Calculate costs
   • Materials and labour cost are calculated
   • Total job cost is calculated, including overheads and mark-up percentages
   • Final cost to customer is calculated
4. Document details and advise customer
   • Details of costs and charges are documented
   • Costs, calculations or other details are verified by other workplace where necessary
   • Customer quotation is prepared and customer advised of repair requirements and costs
   • Work order ticket and job sheet is prepared
   • Details are documented for future reference

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Demonstrates knowledge of range of products and services offered by the enterprise enterprise costing polices and procedures including labour rates and product and material costs materials work flow and repair processes safety and environmental requirements of relevant industry and enterprise procedures general industry housekeeping policies and procedures OHampS practices including hazard identification and control measures quality practices workplace practices practices for recording and reporting

Demonstrates skills to locate and interpret technical information about products materials equipment and operating procedures identify customer requirements calculate amounts and sizes of materials apply hourly rates for labour and overheads estimate production times calculate total costs of products or services ascertain or estimate delivery and availability timelines read interpret and follow information on work specifications standard operating procedures and work instructions and other reference material maintain accurate records communicate within the workplace sequence operations meet specifications clarify and check taskrelated information carry out work according to OHampS practices

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for the Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Demonstrates skills and knowledge to interpret client requirements interpret specifications and instructions for products and materials to be used estimate type and quantities of material required determine the types and amount of labour required to complete the work estimate time required to complete the work document and communicate work related information including customer requirements products materials and labour required costing calculations for products materials and labour and special conditions use calculators computer programs and other aids in the estimation and cost calculation processes Consistently applies skills and knowledge when organising work completing tasks identifying improvements using workplace practices using OHampS practices recording and reporting accidents and incidents assessing operational readiness of equipment used and work processes recognising and adapting to cultural differences in the workplace including modes of behaviour and interactions completing work systematically with attention to detail without damage to goods and equipment
Context and specific resources for assessment	Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas materials and equipment and to information on workplace practices and OHampS practices
Guidance information for assessment	This unit may be assessed independently or in combination with other relevant units

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.
OH&S practices	OH&S practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include: manual handling techniques standard operating procedures personal protective equipment safe materials handling taking of rest breaks ergonomic arrangement of workplaces following marked walkways safe storage of equipment housekeeping reporting accidents and incidents other OH&S practices relevant to the job and enterprise

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